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Knowledgebase
Hide My IP says my license key is invalid
Posted by Brent Hather on 19 September 2014 12:30 AM

It's possible that you may be getting an error message when entering in your Hide My IP license key for the following reasons:

  • Your license key is being accidentally mistyped. The easiest way to ensure the key being entered is correct is by copying and pasting the key from your e-mail into the key window. If you have misplaced your key you can retrieve it at any time by visiting:

    http://www.hide-my-ip.com/retrieve.cgi

  • You may be accidentally using a license key for another product we sell. For instance, you may be trying to unlock Hide My IP with your Cookie Crumble license key or vice versa.
  • You may be trying to use a key from an older version of Hide My IP on a newer version without having upgraded to the newer version. To rectify this you can either upgrade to the newest version or download the older version.

If Hide My IP still cannot validate your key then please e-mail us at [email protected] Our helpful staff will be more than happy to assist you.

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