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Knowledgebase
How to Cancel Premium Service
Posted by Brent Hather on 28 January 2016 02:20 PM

You may cancel your Premium Service Subscription at any time by visiting:

http://www.hide-my-ip.com/cancel_premium.cgi

Please note that you will need your Hide My IP license key to cancel your subscription. If you lost your key, you can retrieve it using the License Key Retrieval page:

http://www.hide-my-ip.com/retrieve.cgi

PAYPAL CAUTION: After completing the above process, if you do not get a cancelation email from PayPal, your subscription has not been properly canceled. PayPal automatically sends monthly payments for subscriptions that we cannot cancel. Please ensure that your subscription is ended by following these steps:

  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click My Preapproved Payments in the Financial Information column.
  4. Click View the Agreement next to the merchant agreement you want to cancel.
  5. Click Cancel or Cancel automatic billing and follow the instructions.

If it is not properly canceled, we cannot be liable if your account is debited again.

Click this link to review the Premium High-Speed Service Terms of Use Agreement:

http://www.hide-my-ip.com/premiumtos.shtml

You can update the credit card information that we have on file for your Premium subscription by visiting the following secure link:

https://www.hide-my-ip.com/updatecc_premium.cgi

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